'Working with Business' is the business unit of Liverpool Community College. As the business unit
we aim to offer you the Employer a responsive and professional skills and advisory service for all of
your training needs.
Our Service Standards together with this, our Employer Charter outlines the service that you can
expect from us whether you are an employer sponsoring a learner, involved with our Apprenticeship
programmes, engaged in the Train to Gain or Skillworks initiatives or seeking tailored training
for your workforce.
What you can expect from our service:
- Responsive staff
- Clear communication channels
- Excellent customer service
- Initial Assessment and/ or diagnostic screening
- Service Level Agreement
- Impact of the learning on your business through what the learner will learn in terms of
skills and/or knowledge from the training
- Progress updates on your employee, the learner
- Provision delivered within agreed time scale
- Quality resources and products meeting industry standards
- Staff with current and up to date industry knowledge and skills
We have set up a dedicated 0845 number for your convenience, where employer enquiries
are dealt with promptly by our trained staff and where you can expect to receive a named
contact who will normally respond to your enquiry within 24 hours week days (72 hours weekends)
except for Christmas and some Bank Holidays, and is in line with our Service Standards.
In the event that 'Working with Business' is unable to meet your training needs, we
will gladly offer advice regarding other local training providers who are known to be high
quality and who may be able to help you.
What can you expect from Liverpool Community College?
- a safe, healthy and high quality learning environment
- high standards of teaching, learning & assessment
- regular feedback on progress
- prompt & efficient confirmation of exam & assessment results as appropriate
What we ask from you the Employer:
- that you fully commit to the agreed programme of training
- that you support your employees through all aspects of their training including exams
- that you support your employees by allowing suitable time off-line and encouraging the
support of line managers
- that you consider taking part in our employer advisory boards so you can input your
expertise and knowledge into ensuring the training we provide meets industry need
- that you take advantage of the opportunities we provide and give us feedback on your
experience of our service
- that any contract and financial arrangements are honoured within agreed timescales
Liverpool Community College Statement of Aims
Liverpool Community College is a resource for the people of Liverpool. It aims to provide
quality, equality and value in programmes offering access to and progression within education,
training, employment and personal development. The college will play its full part in the economic,
cultural and social life of the city, locally, nationally, and internationally and in line with
its development plan.
The work of the college is overseen by a Corporation Board representing the private, public
and voluntary sectors. We are particularly fortunate to have strong representation from the business
sector both on the board and on our appropriate vocational area boards and are grateful for their
contribution.
We wish to thank all employers who use the college. This Charter makes us more accountable
to you.
If for whatever reason you are not happy with our service … we ask you to please tell us.
Speak in the first instance to your Account Manager as your main point of contact. However if you
feel that the problem has not been resolved then please contact the Business Development
Manager on 0845 013 1515. If the Business Development Manager is unavailable, a representative
will get back to you within 24 hours (M-F). If at this stage you still feel that the issue has not
been resolved to your satisfaction, you may instigate our College official Complaints Procedure.
Your complaint will be investigated in accordance with our Employer Service Standards.
Points of contact for all Employer enquiries:
0845 013 1515
www.livbus.ac.uk
asktheteam@liv-coll.ac.uk