Identify Organisation Need
We believe that conducting an Organisational Needs Analysis (ONA) with an organisation, plays a critical role in
planning the use of available training and development resources. Critically it ensures that money is spent on essential
training and development that will help drive the business forward to meet its objectives.
In the same way it can help highlight occasions where training might not be appropriate but requires
alternative action such as recruitment or consultancy.
In order to obtain a good ONA we adopt a consultative approach which involves one of our team meeting a relevant
manager from within the business to talk through the organisational and operational issues; thus enabling a greater
understanding of the businesses wider needs whilst developing rapport trust and empathy between our team and
yours.
Key Performance Indicators
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organisation define and
measure progress toward organisational goals.
Key Performance Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success
factors of an organisation. They will differ depending on the organisation.
Key performance indicators (KPIs) vary from business to business, depending on their overall goals and key business
drivers, i.e. activities which have a critical impact on business performance.
What benefits are there to the customer of investing in ongoing staff training?
Process improvements:
- reduced duplication of effort,
- less time spent correcting mistakes,
- faster access to information, etc.
Cost savings:
- lower staff turnover,
- lower recruitment costs;
- reduction in bad debts;
- reduced customer support calls;
- reduced help desk calls;
- reduced need for supervision;
- reduced downtime;
- increased staff productivity;
- fewer machine breakdowns;
- lower maintenance costs, etc.
- Improved profitability:
- increased sales;
- more referrals due to better customer service;
- new product ideas;
- improved customer satisfaction and retention, etc.
Performance improvement:
- in quality, quantity, speed, safety, problem solving, etc.
Behavioural improvements:
- in attitude, ethics, motivation, leadership, communication, reduced staff conflict, etc.
Increased staff satisfaction:
- Well trained staff tend to be happier, stay longer, and are more loyal.
Evaluation:
The reason for training is to provide an improvement to the organisation therefore it is essential that the training is evaluated.
We help you to evaluate the training and services we provide in order that you can be sure that you are receiving the best quality service.